Here is a list of our more commonly encountered issues or questions and their corresponding answers. Please check for your question or problem here as it maybe a really simple fix.
Q2: About Shipping
Q1：Are these the best game accessories ever ?
A：Totally! Next Question ?
A: we will ship out the order in 48H, will update the shipping information on Email.
Q3:Where is my tracking number ?
A:If an item is to be tracked the number will be uploaded when processed for delivery and a notice will be sent via SMS or email where the option to do so is available.
Q4:About Delivery Time ?
A:As usual, USA/CA/DE/UK/FR : 3-7 days,the other country : 7-20days. You also can choose the Fast shipping ,but need some cost.
Q5:I’m having a trouble placing my order, what can I do ?
A:If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us via instant messenger or at email@example.com.
A:We believe in our products so strongly that we will accept returns within sixty days of receipt for an exchange or refund*, for any reason.
Refer to the Returns And Exchanges form or contact us here for details.
* Refunds only available for products purchased directly from oivogaming.com.
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